Application Engineer
COMPANY PROFILE
The Access segment consists of the JLG and Jerr-Dan business units. At JLG, we are committed to being the provider of choice worldwide for access equipment. The Company's diverse product portfolio includes leading brands such as JLG aerial work platforms and JLG SkyTrak and telescopic forklifts. For 30 years, Jerr-Dan has redefined the towing industry. Jerr-Dan tow trucks, whether it be wreckers or carriers, have a proven track record in vehicle recovery.
Oshkosh Access is a segment of Oshkosh Corporation, which is a Fortune 500, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
SUMMARY
The project engineer is responsible for working with the field sales and service teams to document issues, determine root cause, and initiate corrective actions for customer complaints, high warranty incidents, and areas where parts sales are abnormally high. In this capacity the role will work closely with the customer support teams and the product support engineering group to act as a first responder on areas of high customer dissatisfaction. In addition the project engineer will work with the NPD teams to collect the voice of the customer on field test machines, define application profiles, and identify opportunities for improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as a first responder to customer complaints by working with the field sales and service teams, customer support teams, and the product support engineering group to collect information, document issues, and initiate corrective actions.
- Investigate high priority incidents in the field by collecting data required for root cause analysis
- Document and clearly communicate detailed information on customer complaints to the customer support team and product support groups for resolution.
- Coordinate with the product management team to field machines to collect the voice of the customer. Including setting up data loggers and interviewing customers and end-users.
- Provide data driven feedback to the new product development teams in an effort to identify areas for product improvements
- Observe end-users on a wide variety of jobsites and collect data to define application profiles
- Act as a key liaison between the sales, service, and engineering
- Develop and coordinate a technical advisory council to assist the engineering team in evaluating trade-offs.
- Collaborate with product management and new product development engineering to develop product definitions for new products, translate product definition requirements into engineering specifications, and make design related trade-offs
- Support sales and marketing at customer meetings by representing the engineering function
- Work with field sales, product management, and engineering to define solutions for unique applications in the field
BASIC QUALIFICATIONS
- Bachelor's of Science in Engineering
- 5-plus years of related experience
- Strong presentation and written communication skills
- Ability to interact with customers in a professional manner
- Willingness to travel greater than 50% of the time and work unsupervised
- Ability to be trained on the proper operation of aerial work platforms and telehandlers
PREFERRED QUALIFICATIONS
- Demonstrated ability to collaborate and work as a member of a high performance team
- Strong analytical decision making skills
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons, as defined in these regulations. Generally, a U.S. Person is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Estimated Salary: $20 to $28 per hour based on qualifications.
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