Associate Contact Center Technical Specialist

Company Name:
First Data
Requisition No. 36823BR
Job Title Associate Contact Center Technical Specialist
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
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Job Description We're now recruiting forAssociate Contact Center Technical Specialistswho typically supports application, IT hardware and software products (may include POS terminals). Diagnoses and resolves problems using documented procedures and checklists. Handles problem recognition, research, isolation and resolution steps. May support multiple platforms, systems and devices. May require follow-up and/or escalation to a higher level of expertise. Support is related to external clients. Requires general knowledge of the organization, products, and/or services.
Responds to inquiries of a technical or complex nature, which may be routine, but also may require deviation from standard screens, scripts and procedures.
Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. Evaluation, originality or ingenuity is required.
Candidate Requirements Requires a high school education or equivalent and one to three years of relevant experience.
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Country United States
State Maryland
City Hagerstown
Primary Location Address HAGERSTOWN-One Western Maryland Parkway (1252)
Job Function Customer Service / Call Center
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Varied
Hours per Week 40
Work Days Varied
Posting Currency USD
EEO Statement to display on Gateway">EEO Statement to display on Gateway EEO Statement to display on Gateway">First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L1: All Other Positions
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2009-2011First Data Corporation. All rights reserved.

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