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Associate Contact Center Technical Specialist

Company Name:
First Data
# Job Description
We're now recruiting for Associate Technical Customer Service Call Center Representatives who can give the best experience possible to our customer base. You'll be our first point of contact for our customers, responding to a range of calls from merchants, banks, and sales representatives in regards to Point of Sale (POS) terminals and their functionality. You will help our First Data customers by answering their questions and resolving their problems in a variety of areas:
Terminal problems, which may be troubleshooting a malfunctioning terminal device or printer and balancing batches.
PC based point of sale software problems, which is assisting in troubleshooting PC's.
In addition to Point of Sale (POS) job duties, agents will perform Card Activation job duties for cardholders calling to activate credit cards.
# Candidate Requirements
Requires a high school education or equivalent and one to three years of relevant experience.
# Preferred Qualifications
Typically requires a high school education or equivalent and one to three years of relevant experience.
Requisition No.: 36895BR
Country: United States
State: Maryland
City: Hagerstown
Primary Location Address: HAGERSTOWN-One Western Maryland Parkway (1252)
Job Function: Customer Service / Call Center
Worker Type: Regular Employee
Full/Part Time: Full-Time
Shift Type: Varied
Hours per Week: 40
Work Days: Varied
Posting Currency: USD
Manager Level: L1: All Other Positions

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