Contact Center Technical Specialist

Company Name:
First Data
Requisition No. 36863BR
Job Title Contact Center Technical Specialist
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
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Job Description TheCustomer Service Call Center Technical Specialistsupports application, IT hardware and software products for First Data's merchant clients. This role diagnoses and resolves problems using documented procedures and checklists, handles problem recognition, research, isolation and resolution steps. The technical issues this role will support may at times require follow-up but the majority should be resolvable without escalation.
Candidate Requirements
High school education, or equivalent
One to three years prior experience in a technical customer service environment
Strong technical skills
Excellent verbal and written communication skills, and comfortable communicating technical information and functions
Good organizational and time management skills
Good attention to detail
Enthusiastic desire to learn
Cooperative participant - must be able to join the "team" atmosphere already prevalent in the department
Download and training experience on various networks/terminals desired
Knowledge of MSA, POS2000, and CMS desired
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Country United States
State Maryland
City Hagerstown
Primary Location Address HAGERSTOWN-One Western Maryland Parkway (1252)
Job Function Customer Service / Call Center
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Varied
Hours per Week 40
Work Days Varied
Posting Currency USD
EEO Statement to display on Gateway">EEO Statement to display on Gateway EEO Statement to display on Gateway">First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L1: All Other Positions
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2009-2011First Data Corporation. All rights reserved.

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