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Desktop Services Analyst

Company Name:
First Data
Requisition No. 33308BR
Job Title Desktop Services Analyst
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
Business Segment Overview First Data'sShared Servicesorganization, including Human Resources, Finance, Legal, and Marketing, supports the company's mission to drive our customers' success with the best products, consultative advice, and ongoing service available in the industry. The Shared Services teams align with our customer-facing business units in a model that drives cross-company consistency while still allowing the flexibility needed to meet unit-specific goals.
Our Shared Services employees bring the domain expertise First Data needs to retain and grow our employee base, drive profitable growth, navigate complex channel partnerships, and build equity around our brand.
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Job Description Remote PC support of a distributed LAN based workforce; will work with customers to provide problem determination and remote resolution of technical issues. Included, but not limited in scope, are software/application installation support, mobile devices (blackberries, iPhones, iPads, etc.), desktop and laptop computers, thin clients, and virtualized computing environments. This role specializes in performing and enabling remote technical support. Utilizes technical and collaboration skills with other support teams to prioritize and diagnose problems to resolution. Communicates action plans to the customer as appropriate. May provide training for and mentor others on the team. Contribution to the attainment of organizational objectives and delivery of high customer satisfaction.
Job Specific Responsibilities Remote PC support of a distributed LAN based workforce; will work with customers to provide problem determination and remote resolution of technical issues. Included, but not limited in scope, are software/application installation support, mobile devices (blackberries, iPhones, iPads, etc.), desktop and laptop computers, thin clients, and virtualized computing environments. This role specializes in performing and enabling remote technical support. Utilizes technical and collaboration skills with other support teams to prioritize and diagnose problems to resolution. Communicates action plans to the customer as appropriate. May provide training for and mentor others on the team. Contribution to the attainment of organizational objectives and delivery of high customer satisfaction.
Candidate Requirements
4 + years of related IT experience. Bachelor's Degree or equivalent work experience. Candidate should have demonstrated system administration technical skills on both the Windows XP and Windows 7 Operating Systems. Candidate will be required to share after hours on call duties on a predetermined schedule.
Preferred Qualifications 4+ yrs of related IT experience. Bachelor's Degree or equivalent work experience.
Minimum 4 years experience supporting client side technologies that include Microsoft Windows, LANDesk, SharePoint, Good, BitLocker and peripheral devices. Knowledge in Active Directory, Microsoft Exchange/Outlook and Windows 7/8.
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Location UNITED STATES-MD-HAGERSTOWN
Country United States
State Maryland
City Hagerstown
Primary Location Address HAGERSTOWN-One Western Maryland Parkway (1252)
Job Function Information Technology
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Days
Hours per Week 40
Work Days Mon-Friday
Posting Currency USD
Posting Range $ 44,900 - 58,900
EEO Statement to display on Gateway">EEO Statement to display on Gateway EEO Statement to display on Gateway">First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
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