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Client Service Specialist

Company Name:
First Data
Requisition No. 37915BR
Job Title Client Service Specialist
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
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Job Description Client Service Specialistswill have the following responsibilities:
Accountable for achieving timely and complete resolution of customer issues and inquiries.
Negotiate solutions with merchants to reach a satisfactory conclusion from a business and client perspective
Ensuring complete and prompt resolution for moderate to complex operational inquiries from customers directly and other areas within First Data.
Support Customer Loyalty strategies related to reactive retention efforts.
Client education and training as required.
Maintaining a thorough understanding of First Data's products, platforms, systems, and operational areas and processes.
Attending on-going training as required.
Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPI's).
In addition to those responsibilities, this position will also be responsible for what have traditionally been considered first level RSA customer service responsibilities, including merchant statement/fee inquiries and supply orders.
Candidate Requirements
High school diploma or equivalent.
2+ years industry experience in a customer facing role.
Knowledge of First Data's products, platforms, systems, and operational areas.
Strong deductive reasoning skills.
Position requires individual to exercise discretion and judgment in completing job tasks.
Ability to work autonomously on day-to-day responsibilities.
Must effectively identify and raise risks to management and stakeholders.
Interpersonal, written and verbal communication and organizational skills.
Demonstrating project management skills a plus.
Preferred Qualifications
3+ years Customer Service experience, knowledge of industry standards preferred.
Experience with PC's; strong verbal, written and organizational skills, strong customer orientation and negotiation skills.
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Location UNITED STATES-MD-HAGERSTOWN
Country United States
State Maryland
City Hagerstown
Primary Location Address HAGERSTOWN-3 Western Maryland Parkway (4924)
Job Function Customer Service / Call Center
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Varied
Hours per Week 40
Work Days Varied
EEO Statement to display on Gateway">EEO Statement to display on Gateway EEO Statement to display on Gateway">First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L1: All Other Positions
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