Retail Sales Rep.

Company Name:
I. Job Summary:
Responsible for inside sales to new and existing customers. Guide the customer through the purchasing decision, activation process and educate the customer on their purchase. Perform customer credit reviews and educate customers about their account.
II. Duties and Responsibilities:
a. Thorough knowledge of available products, pricing and services offered by Sprint.
b. Thorough knowledge of the features and operations of phones.
c. Customer follow-up and referral based selling.
d. Responsible for outbound marketing (telephone and outdoor).
e. Assist in keeping the overall appearance of the store neat and clean.
f. Actively greet customers using the Sprint GUEST process.
g. Proactive selling of hardware, including demonstrations.
h. Proactive selling of accessories.
i. Informative consulting on PCS service plans and features.
j. Full disclosure/education on handset features.
k. Responsible for keeping up-to-date with current Sprint methods and procedures.
l. Responsible for following, supporting and enforcing all internal control processes and procedures.
III. Qualification Requirements:
a. Education: High school diploma or equivalent.
b. Experience: Great people skills, superior oral communication skills, one to two years retail experience in customer electronics or wireless, competitive, driven attitude and desire to excel.
c. Skills Summary: Excellent customer service skills. Excellent organizational skills. Strong verbal communications, organizational and interpersonal skills are required to maintain and exceed quotas. Thorough knowledge of the retail processes and possesses excellent customer service skills. Strong sales skills.
This position description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this position. The incumbents may be requested to perform tasks other than those stated in this description.
The company reserves the right to revise or change this job description as the need arises. This job description does not constitute any written or implied contract of employment.
Requisition ID: 500BR
Title: Retail Sales Rep.
Employment Status: Full-Time Regular
Division: PCS
City: Hagerstown
State: MD

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