Administrative Assistant & Intake Coordinator (OMHC - Washington County)
General
Summary:
The position will have the primary responsibility for scheduling new clients for initial mental health and substance abuse evaluations and will perform other duties related to the intake process.
Will respond to inquiries for outpatient referrals, gather demographic and insurance data, collect preliminary client information to identify the appropriate clinician, and schedule initial appointments.
Will verify insurance coverage, obtain authorizations, and enter all required information into the EMR.
Position requires excellent telephone skills, communication skills, attention to detail, compassion for clients and quick follow up.
As a key member of our behavioral health staff this position will also make a significant difference by helping behavioral health clients engage in treatment and wellness.
Under the general supervision of the administrative manager for the clinics, the admin & intake coordinator, will serve as point of contact to patients, their families/representatives, outside agencies, and referrers.
Will work to engage patients in their care, work closely with other offices to coordinate efforts and ensure timely, quality customer service for all inquiries.
This candidate will demonstrate knowledge of Sheppard Pratt programs and services in interactions with internal and external groups.
Principal Responsibilities and Duties:
Actively seek to provide high quality customer service while providing clients responsive intake services.
Will demonstrate a welcoming, patient, compassionate attitude toward clients in person and on the phone.
Will also maintain a positive relationship with managed care companies, referral sources and colleagues.
Will collect preliminary client information to identify the appropriate clinician and schedule initial appointment.
Will follow guidelines to gather and utilize demographic and insurance information.
Will ensure that the client has completed all information requested including release for past medical and psychiatric history treatment records.
Will identify, prioritize, and coordinate authorizations, insurance requirements, needs for pre-certifications, and other requirements for initial client visits.
Will complete authorizations for treatment with insurance as required.
Assist Addiction Treatment staff with collecting mandatory urine drug screens Collect client co-pays and make appropriate deposits as required.
Will learn and use DocuSign to send required documents to new patients.
Will enter data and patient registration information into a customized database to facilitate billing, tracking or patient referral sources, and other reporting as is required.
Will collect and maintain data to support the compliance with National Council Quality Improvement (NCQI) requirements.
Will provide general clerical/ office duties as is required.
Request appropriate treatment, after care, discharge, and foster care information.
Use on-line scheduling system to schedule patient follow-up appointments.
Generate reports as requested.
Conduct daily reminder and follow up calls.
Demonstrate excellent listening skills.
Demonstrate outstanding attention to detail and time management.
Other duties as assigned.
Knowledge, Skills, and Abilities Required:
Work requires knowledge of customer service.
Must have knowledge of health insurance authorizations, database entry or electronic medical records, and strong oral and written communication skills normally acquired through the completion of a High School Diploma/equivalent.
2 years of direct job related experience required.
Work requires excellent interpersonal skills, warmth, patience, and appropriate boundaries to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts.
This position is required to respond to all calls and written referrals within 24 hours or less.
Work requires analytical skills sufficient to edit documents, generate reports and logs, and summarize quality monitors.
Excellent written and verbal skills for phone calls, letters, and documenting in the electronic medical record.
Previous experience working in medical office preferred.
Previous experience working with customers, clients or patients required.
Must be proficient in the use of Windows software for computers.
Analytical ability sufficient to gather and interpret data, apply knowledge of Sheppard Pratt programs to patient needs, investigate and resolve patient concerns and questions, maintain outpatient admission and insurance records, and handle designated administrative detail.
Working Conditions:
Note:
Reasonable accommodations may be made to enable a qualified individual with a disability(s) to perform the essential functions of this position.
Normal office environment, where there is no physical discomfort due to temperature, dust, noise, or smoke.
Recommended Skills Active Listening Administration Analytical Attention To Detail Behavioral Medicine Billing Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The position will have the primary responsibility for scheduling new clients for initial mental health and substance abuse evaluations and will perform other duties related to the intake process.
Will respond to inquiries for outpatient referrals, gather demographic and insurance data, collect preliminary client information to identify the appropriate clinician, and schedule initial appointments.
Will verify insurance coverage, obtain authorizations, and enter all required information into the EMR.
Position requires excellent telephone skills, communication skills, attention to detail, compassion for clients and quick follow up.
As a key member of our behavioral health staff this position will also make a significant difference by helping behavioral health clients engage in treatment and wellness.
Under the general supervision of the administrative manager for the clinics, the admin & intake coordinator, will serve as point of contact to patients, their families/representatives, outside agencies, and referrers.
Will work to engage patients in their care, work closely with other offices to coordinate efforts and ensure timely, quality customer service for all inquiries.
This candidate will demonstrate knowledge of Sheppard Pratt programs and services in interactions with internal and external groups.
Principal Responsibilities and Duties:
Actively seek to provide high quality customer service while providing clients responsive intake services.
Will demonstrate a welcoming, patient, compassionate attitude toward clients in person and on the phone.
Will also maintain a positive relationship with managed care companies, referral sources and colleagues.
Will collect preliminary client information to identify the appropriate clinician and schedule initial appointment.
Will follow guidelines to gather and utilize demographic and insurance information.
Will ensure that the client has completed all information requested including release for past medical and psychiatric history treatment records.
Will identify, prioritize, and coordinate authorizations, insurance requirements, needs for pre-certifications, and other requirements for initial client visits.
Will complete authorizations for treatment with insurance as required.
Assist Addiction Treatment staff with collecting mandatory urine drug screens Collect client co-pays and make appropriate deposits as required.
Will learn and use DocuSign to send required documents to new patients.
Will enter data and patient registration information into a customized database to facilitate billing, tracking or patient referral sources, and other reporting as is required.
Will collect and maintain data to support the compliance with National Council Quality Improvement (NCQI) requirements.
Will provide general clerical/ office duties as is required.
Request appropriate treatment, after care, discharge, and foster care information.
Use on-line scheduling system to schedule patient follow-up appointments.
Generate reports as requested.
Conduct daily reminder and follow up calls.
Demonstrate excellent listening skills.
Demonstrate outstanding attention to detail and time management.
Other duties as assigned.
Knowledge, Skills, and Abilities Required:
Work requires knowledge of customer service.
Must have knowledge of health insurance authorizations, database entry or electronic medical records, and strong oral and written communication skills normally acquired through the completion of a High School Diploma/equivalent.
2 years of direct job related experience required.
Work requires excellent interpersonal skills, warmth, patience, and appropriate boundaries to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts.
This position is required to respond to all calls and written referrals within 24 hours or less.
Work requires analytical skills sufficient to edit documents, generate reports and logs, and summarize quality monitors.
Excellent written and verbal skills for phone calls, letters, and documenting in the electronic medical record.
Previous experience working in medical office preferred.
Previous experience working with customers, clients or patients required.
Must be proficient in the use of Windows software for computers.
Analytical ability sufficient to gather and interpret data, apply knowledge of Sheppard Pratt programs to patient needs, investigate and resolve patient concerns and questions, maintain outpatient admission and insurance records, and handle designated administrative detail.
Working Conditions:
Note:
Reasonable accommodations may be made to enable a qualified individual with a disability(s) to perform the essential functions of this position.
Normal office environment, where there is no physical discomfort due to temperature, dust, noise, or smoke.
Recommended Skills Active Listening Administration Analytical Attention To Detail Behavioral Medicine Billing Estimated Salary: $20 to $28 per hour based on qualifications.
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