Front Desk Associate
Homewood Suites by Hilton Homewood Suites by Hilton Hagerstown, MD Hagerstown, MD Full-time Full-time $13.
25 - $15.
00 an hour $13.
25 - $15.
00 an hour 1 day ago 1 day ago 1 day ago Homewood Suites by Hilton in Hagerstown, MD is seeking a full-time front agent.
This position represents the hotel to guests throughout the guest's stay.
Assists guests with reservations, checking-in, brand rewards, check-out, and problem resolution.
Verifies the guest's method of payment and follows brand prescribed policies and procedures regarding payment processing.
Weekends required.
Greet and register guests and assign rooms, accommodating special requests when possible.
Assist guests in a professional, courteous, and efficient manner attempting to resolve all special requests and complaints as quickly as possible.
Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
Thoroughly understand the company's reservation procedures, cancellation procedures, and walk policy.
Communicate room locations, types of rooms available, room rates, and honors or rewards programs as applicable.
Present options and alternatives to guests and help in making choices.
Perform cashier related functions like posting charges to accounts.
Advise guests of messages, mail, etc.
Communicate services, amenities, and property information.
Report unusual occurrences or requests to hotel management.
Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift.
Check all credit cards to ensure they are valid.
Job Type:
Full-time Pay:
$13.
25 - $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Schedule:
Evening shift Holidays Night shift Overnight shift Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
25 - $15.
00 an hour $13.
25 - $15.
00 an hour 1 day ago 1 day ago 1 day ago Homewood Suites by Hilton in Hagerstown, MD is seeking a full-time front agent.
This position represents the hotel to guests throughout the guest's stay.
Assists guests with reservations, checking-in, brand rewards, check-out, and problem resolution.
Verifies the guest's method of payment and follows brand prescribed policies and procedures regarding payment processing.
Weekends required.
Greet and register guests and assign rooms, accommodating special requests when possible.
Assist guests in a professional, courteous, and efficient manner attempting to resolve all special requests and complaints as quickly as possible.
Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
Thoroughly understand the company's reservation procedures, cancellation procedures, and walk policy.
Communicate room locations, types of rooms available, room rates, and honors or rewards programs as applicable.
Present options and alternatives to guests and help in making choices.
Perform cashier related functions like posting charges to accounts.
Advise guests of messages, mail, etc.
Communicate services, amenities, and property information.
Report unusual occurrences or requests to hotel management.
Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift.
Check all credit cards to ensure they are valid.
Job Type:
Full-time Pay:
$13.
25 - $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Schedule:
Evening shift Holidays Night shift Overnight shift Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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