Assoc Client Service Advisor
Company Name:
First Data
Requisition No. 41308BR
Job Title Assoc Client Service Advisor
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
> >
Job Description
2 year degree or equivalent work experience
Minimum of 2 years of progressively responsible industry experience in a
customer facing role
Good organizational, planning and problem solving skills, and excellent
communication and interpersonal skills
Detail-oriented, team player with good planning and problem solving skills whom
is willing to go the extra mile
Self-motivated and able to work independently with minimal supervision towards
the achievement of personal and team goals
Analytical skills, understanding industry metrics and trends.
Effectively interact and communicate with varying internal departments
Knowledge of First Data's products, platforms, systems, and operational areas a
plusPricing and Interchange knowledge a must!
Job Specific Responsibilities Assures client satisfaction by maintaining overall operational relationship for clients. Identifies, analyzes, researches, and resolves inquiries on operational aspects of the business. Acts as consultant to help achieve optimum sales, new account productivity, profit, and goals. Provides ongoing relationship development through proactive efforts, including outbound calls to clients, in order to increase revenue retention. Ensures complete and prompt resolution for moderate to complex operational inquiries from clients directly and other areas within First Data. Identify cross sales opportunities and facilitating implementation and activation. Analyzes and monitors the Client's processing environment to identify and implement solutions that create operational efficiency and/or cost savings. Creates and maintains accurate and up to date Client profiles to include contract information, communication logs, and product matrix. Manage commission/residual reports and adjustments for assigned relationships. Provides Client education and training as required.
Candidate Requirements
2 year degree or equivalent work experience
Minimum of 2 years of progressively responsible industry experience in a
customer facing role
Good organizational, planning and problem solving skills, and excellent
communication and interpersonal skills
Detail-oriented, team player with good planning and problem solving skills whom
is willing to go the extra mile
Self-motivated and able to work independently with minimal supervision towards
the achievement of personal and team goals
Analytical skills, understanding industry metrics and trends.
Effectively interact and communicate with varying internal departments
Knowledge of First Data's products, platforms, systems, and operational areas a
plus Pricing and Interchange knowledge a must!
Preferred Qualifications 2 year degree or equivalent work experience. Minimum of 2 years of progressively responsible industry experience in a customer facing role, or equivalent military experience. Good organizational, planning and problem solving skills, and excellent communication ,Pricing and Interchange knowledge a must
> >
Location UNITED STATES-MD-HAGERSTOWN
Country United States
State Maryland
City Hagerstown
Primary Location Address HAGERSTOWN-3 Western Maryland Parkway (4924)
Job Function Account Management
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Days
Hours per Week 40
Work Days Monday - Friday
Posting Currency USD
Posting Range 30,900 - $ 58,900
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L2: Supervisory / Professional
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
First Data
Requisition No. 41308BR
Job Title Assoc Client Service Advisor
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
> >
Job Description
2 year degree or equivalent work experience
Minimum of 2 years of progressively responsible industry experience in a
customer facing role
Good organizational, planning and problem solving skills, and excellent
communication and interpersonal skills
Detail-oriented, team player with good planning and problem solving skills whom
is willing to go the extra mile
Self-motivated and able to work independently with minimal supervision towards
the achievement of personal and team goals
Analytical skills, understanding industry metrics and trends.
Effectively interact and communicate with varying internal departments
Knowledge of First Data's products, platforms, systems, and operational areas a
plusPricing and Interchange knowledge a must!
Job Specific Responsibilities Assures client satisfaction by maintaining overall operational relationship for clients. Identifies, analyzes, researches, and resolves inquiries on operational aspects of the business. Acts as consultant to help achieve optimum sales, new account productivity, profit, and goals. Provides ongoing relationship development through proactive efforts, including outbound calls to clients, in order to increase revenue retention. Ensures complete and prompt resolution for moderate to complex operational inquiries from clients directly and other areas within First Data. Identify cross sales opportunities and facilitating implementation and activation. Analyzes and monitors the Client's processing environment to identify and implement solutions that create operational efficiency and/or cost savings. Creates and maintains accurate and up to date Client profiles to include contract information, communication logs, and product matrix. Manage commission/residual reports and adjustments for assigned relationships. Provides Client education and training as required.
Candidate Requirements
2 year degree or equivalent work experience
Minimum of 2 years of progressively responsible industry experience in a
customer facing role
Good organizational, planning and problem solving skills, and excellent
communication and interpersonal skills
Detail-oriented, team player with good planning and problem solving skills whom
is willing to go the extra mile
Self-motivated and able to work independently with minimal supervision towards
the achievement of personal and team goals
Analytical skills, understanding industry metrics and trends.
Effectively interact and communicate with varying internal departments
Knowledge of First Data's products, platforms, systems, and operational areas a
plus Pricing and Interchange knowledge a must!
Preferred Qualifications 2 year degree or equivalent work experience. Minimum of 2 years of progressively responsible industry experience in a customer facing role, or equivalent military experience. Good organizational, planning and problem solving skills, and excellent communication ,Pricing and Interchange knowledge a must
> >
Location UNITED STATES-MD-HAGERSTOWN
Country United States
State Maryland
City Hagerstown
Primary Location Address HAGERSTOWN-3 Western Maryland Parkway (4924)
Job Function Account Management
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Days
Hours per Week 40
Work Days Monday - Friday
Posting Currency USD
Posting Range 30,900 - $ 58,900
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L2: Supervisory / Professional
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
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